Please read these terms carefully before booking. By using our services you agree to the policy outlined below.
All bookings must be made at least 12 hours before the requested appointment time. Requests made within this period may only be considered directly by PhenomeBeauty, subject to availability and confirmation.
7+ days: Full refund. 3–6 days: 50% refund. Within 48 hrs: 25% refund. Within 24 hrs: No refund.
Not applicable once a service has been rendered. For unsatisfactory service, see Section 3.
Notify us within 48 hours. Remedies: redo, partial refund (20–50%), or full refund. Processing within 5 business days.
Contact us within 7 days with documented examples. Review may result in a redo or partial refund (25–50%).
Completed sessions are non-refundable. Remaining sessions refunded within 7 business days.
Deposit non-refundable once service has begun. Balance due on completion. Refunds to original payment method only.
Rescheduling is available at any time. Refunds follow the cancellation terms outlined in Section 1.
Refunds are issued via the original payment method at the original purchase price.
All disputes are reviewed within 5 business days of submission.
This policy does not limit your statutory rights under applicable consumer protection law.